FAQ

 
How long is a session?

A session will vary between 45 and 55 minutes.  We always tell people to allow at least an hour in their schedule when making appointments.

How much does a session cost?

A session costs $130.00 per session.  Payment is due at time of service.  If you have insurance and choose to use your mental health benefits, insurance MAY cover some or all of the cost.  Call our office at 816-781-2349 to receive a free no obligation quote of benefits.

Do you take insurance and what does it cover?

Yes, we do take insurance.  We are in network with most major insurance companies such as Aenta, Blue Cross Blue Shield, Beacon, Humana, Medicare, United Healthcare, Tricare and more.  One major insurance that we are out of network with is Cigna.  We do not take Medicaid.  Not all of our therapists are in network with all insurances and not all plans within a specific insurance company, so be sure to check that the provider you want is in network with your insurance policy.

 

Before your first appointment, our office staff will get a quote of benefits for you so you know what your expected payment is at your appointments.  We work hard to try to give you accurate quotes, but quotes are not guaranteed and your final cost will depend on how insurance actually pays.

Our office will file the claims with your insurance on your behalf.  We will also notify you of any insurance problems and help when we can.  Ultimately, it is your responsibility to contact your insurance company regarding insurance coverage or payments, authorizations, and to update your information, failure to do so may result in reduced benefits or insurance refusal to pay.

Most insurance companies have mental health coverage for individual sessions.  These include both child and adult individual sessions.  We have noticed that most of the time, if there is a child on the policy, the policy will also cover family sessions.  However, this is not always the case, it just depends on your specific policy.  

What is your cancellation policy?

Because the therapist has reserved a full hour for you, there is a fee for late cancellations. Although many therapy office charge the full session fee for a missed appointment, we understand that life happens.  Therefore, canceling within 24 hours of your appointment will result in a $50 late cancellation fee.  Not canceling AND not showing up for your scheduled appointment will result in a $75 no-show fee.  These charges are not covered by insurance and are your responsibility. We have this policy because if you cancel within 24 hours or do not show up, then it is difficult or impossible to fill that spot, even though there are clients who would want that appointment.  If you have two or more cancellations and/or no shows your may be limited or prohibited from scheduling additional appointments

How often do I meet?

Clients generally meet on a weekly basis at the start of therapy.  This has proven to be the most effective way to build upon the progress made in the previous week.  As the client progresses, the therapist and client will determine what the best interval of sessions will be.

Is my child old enough for therapy?

Each therapist accepts different ages of clients.  We do have a therapist that works with children as young as four years old.

What can I expect when I come in?

Therapy is different based on each individual's needs and will be customized to what will be the most effective for the client.  Therapy itself involves you and the therapist sitting down and talking and working through the problems that are hindering you.

In a child's situation, therapy will depend on what the therapist feels will provide you with the best results and will be the most effective. For the first appointment, the therapist typically meets with both the parents and the child.  For follow up appointments, the parent may be asked to join part of the therapy session and therapy may involve a mixture of child and parent at times together or separately; although the majority of the session will be held with the child being seen.

Do you prescribe medicine?

No.  Many clients are able to overcome their trials without the need for psychiatric medicine.  If a psychiatrist is deemed necessary, our therapists can provide a referral for you. Studies have shown that those clients who need medicine are most helped by concurrently participating in therapy.

Do you have a drug & alcohol program?

No, we do NOT have an in-patient program.  We have many clients who struggle with drugs/alcohol that we see in individual therapy.  This is an effective method because there you will be able to work on the issues that are promoting the addiction in the first place and the specific consequences of the substance abuse.  Our clients struggling with addiction will meet generally once a week but sometimes up to three times a week depending on the individual circumstances.  If you are doing therapy for a Probation and Parole requirement or some other mandatory program, please make sure our therapists credentials will meet your requirements. We do NOT offer drug testing of any type.

 

CRISIS NUMBERS/HOTLINES

Adult Abuse Hotline 1-800-677-1116

 

Child Abuse Hotline (Missouri)  1-800-392-3738

 

Covenant House Nineline  1-800-999-9999

Hours: Monday-Sunday (3:00-7:00)

Services: A free crisis line which provides crisis intervention and referral services for troubled youth and their families throughout the U.S.

 

Domestic Violence Hotlines   816-461-HOPE (4673)

816-HOTLINE (468-5463)

 

Drug/Alcohol Abuse Hotline   1-800-521-7128

 

KC Homeless Hotline   474-4599

 

MOCSA (Metropolitan Organization to Counter Sexual Assault) Crisis LIne - for victims of rape and sexual abuse

816-531-0233 or 913-642-0233

 

 

National Child Abuse Hotline   1-800-4-A-CHILD (422-4452)

 

National Council on Alcoholism and Drug Dependence Hopeline   1-800-NCA CALL (622-2255)

 

National Hopeline Network   1-800-SUICIDE (784-2433)

 

National Runaway Hotline   1-800-621-4000

 

National Runaway Safeline   1-800-RUNAWAY (786-2929)

 

National Suicide Prevention Hotline   1-800-273-TALK (8255)

 

Restart Youth Network 24 Hour Hotline   816-309-9048

 

United Way 2-1-1   Dial 211

Services: A referral service for emergency assistance with food, shelter and energy needs.

Addictions Fact Sheets, Norcon Family Counseling, Addictions, Substance Abuse,
U.S. Department of Health and Human Services

This is an excellent resource for consumers, family members, community leaders and educators.  Here you have a section that tells you what to look for in different disorders.  Also there is a search bar where you can look up many articles relating to the topic you are interested in.  Click on this link or visit mentalhealth.gov

National Institute of Mental Health

This is a well designed web-site that allows you to easily select the health topic that you are interested in and then learn what it is, how it is caused, what the symptoms are, how to treat it, and information on living with the issue.  There are also numerous articles and resources to help inform you about specific mental health and behavioral health issues. 

Addictions Fact Sheets

This is a collection of fact sheets and other material arranged by the name of the drug.  This is a great resource for family members and clients who are struggling with substance abuse of any kind.  Click on this link or visit Web of Addictions at http://www.well.com/user/woa/facts.htm

VIA Strength Test for Children

Much like the adult version of the VIA strength test, but this test is appropriate for children ages 8-17.   This is a great tool for parents to use to focus on their children's strengths and to encourage development of skills and boost self- esteem.  It will test for 24 character strengths and order them from strongest to weakest.  Take your top five strengths and do one thing each week that will strengthen one of these categories. Once a parent has logged in, multiple children can be tested under the same account.  This is a FREE test available to the public.  You may click on this link or you can visit authentichappiness.org and select questionnaires.

News and Reviews

Resources

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VIA Strengths Test

 his is an official test used by employers to be able to help determine characteristics that would make the prospective employee ideal for the job.  This test 24 character strengths and order them from strongest to weakest.  The idea is to take your top 5 strengths and each week do one thing that will strengthen one of those categories.  It is claimed to be the only FREE, online, scientifically validated survey of character strengths.  Pennsylvania University is offering it for FREE in exchange for using the data for research.  You must login so your test results can be stored for you, but they will never send you an unrequested email or use your information in any other way.   This is an awesome test to take to find out where your strengths really are.  You may click on this link or you can visit authentichappiness.org and select questionnaires.

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